FAQs

HOW DO I BOOK A CLASS?


Book an in-studio and/or online class with 3 easy steps: 1. Login or register 2. Purchase a Class Package 3. Book a class * Advance booking is a must * Please book your in-studio and online class/es in advance. Our booking system closes 30 minutes before class starts. If the class you intend to attend is scheduled at 7:30pm, you will no longer be able to book the class after 7:00pm. * Strictly no walk-ins allowed * For best user experience, download the WIX MOBILE APP and use the invite code: YYH2TJ




CANCELLATION AND LATE POLICIES


IN-STUDIO CLASSES To allow as many students as possible to get a spot in the class, we'll be strictly implementing our cancellation policy -- please remember to cancel 18 hours before your scheduled class. No-shows, last minute cancellations and late-comers are not eligible for class credit nor a refund. ONLINE CLASSES Online classes cancelled within 1 hour before class start time will not be refunded nor returned You can cancel a reservation by logging into your account online, through our app, or by calling us at 09178757841.




WHAT DO I WEAR IN CLASS?


POLE CLASS: Wear shorts, sports bra and no lotion. HEELS OR FLOORWORK CLASS: kneepads, socks and Pleasers. Wear shorts and sports bra for heels classes. Wear sleeved shirt and leggings for floorwork classes. AERIAL CLASS: Wear long-sleeved top, leggings and socks DANCE & OTHER FITNESS CLASSES: Any comfy attire and rubbershoes. Barefoot for Yoga and Stretch Lab




WAITLIST


When classes are full, you can sign up to be on the waitlist. (NOTE: You can join a waitlist only through the Wix Mobile App . Invite Code: YYHT2J ) If a spot frees up, the first person in the list receives a notification on mobile. You have 15 minutes to book the class before the spot is offered to the next client on the waitlist.




AMENITIES


- Free parking - Clean restrooms (shower rooms currently not available)




PURCHASES, REFUNDS, EXTENSIONS, ETC.


All class packages will expire 30 days from date of purchase except for 8 Studio Class Pack (6weeks validity) All class packages are non-refundable, non-shareable and non-transferrable Refunds, transfers, suspensions or extensions for any reason (e.g. change of mind, injury, illness, change of address) are not allowed. All purchases are final




WHAT ARE THE PAYMENT OPTIONS?


Due to COVID-19, we are only accepting cashless transactions. Here are our contact-free payment options: Website - www.poledollsph.com Paypal - poledollsdsph@gmail.com Gcash - 09369775062 Bank Transfer - BDO: Rocky Bagalacsa, 002340086880 ** Send prrof of payment to poledollsdsph@gmail.com




STUDIO SAFETY STANDARDS


The safety of our community has always been our top priority, and we're even more focused on it now. In accordance with the guidelines set out by our local government, we have created the following safety measures and made changes on how we operate to ensure a safe learning environment for our students. We have a few more upgrades in the works, and as we learn more, we'll be constantly fine-tuning and updating our guidelines and policies. Our community is our family and family takes care of each other :) Read our modified safety protocols and studio policies here: https://www.poledollsph.com/safetystandards